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What Cabinet Company Leads in Customer Satisfaction?

July 26, 2011

KraftMaid Cabinetry was awarded highest honors in kitchen cabinet customer satisfaction by J.D. Power and Associates’ 2011 North American kitchen cabinet satisfaction study.  
 
The study measures customer satisfaction among homeowners who purchased kitchen cabinetry in the previous 12 months and is based on feedback from more than 1,200 respondents. The overall customer experience was evaluated by five categories, including ordering and delivery, operational performance, design features, price and warranty. KraftMaid Cabinetry ranked highest in three of the five categories: ordering and delivery, operational performance and design features.

“We are honored to receive this distinction and be recognized as a leader in customer satisfaction by homeowners across the United States,” said Mark Ayers, VP of marketing for KraftMaid. “And we are grateful for our teams of artisans, designers, engineers and customer service specialists who have made customer satisfaction their top priority. It is their dedication to building long-lasting, quality cabinetry that has made this award possible.”   

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