J.D. Power’s 2018 Kitchen Cabinets Satisfaction Study
August 22, 2018
Manufacturers that can maximize brand value by fulfilling customers’ needs through products and front-to-end experience will see a boost in customer satisfaction, according to the J.D. Power 2018 Kitchen Cabinets Satisfaction Study. Overall satisfaction among kitchen cabinet customers increases to 839 (on a 1,000-point scale) from 817 in 2017.
“Having the ability to be a one-stop shop in the cabinet industry truly has its advantages,” said Christina Cooley, director, Home Improvement and Technology Practice at J.D. Power. “By creating a seamless process for the customer from ordering through installation, manufacturers can ensure the customer is both delighted with the process and the cabinets, creating an outstanding experience overall.”
The 2018 Kitchen Cabinet Satisfaction Study is based on responses from 2,325 customers who purchased kitchen cabinets within the previous 12 months. The study was fielded in March-April 2018 and measures customer satisfaction with kitchen cabinets by examining five factors (in alphabetical order): design features, operational performance, ordering and delivery, price, and warranty.
SEKTION (IKEA) ranks highest in overall customer satisfaction (872), performing highest in all five factors. Thomasville ranks second (849), and American Woodmark ranks third (846).
More News
April 18, 2024 | Business, People
Excelling at Kitchen Design When You Don’t Like to Cook
April 18, 2024 | Awards & Events
KCMA Design Awards Announces Winners
April 17, 2024 | People
WAC Lighting Promotes Becky Li to President
April 16, 2024 | Awards & Events
Kips Bay Boys & Girls Club Honors Ellie Cullman, Cosentino
April 15, 2024 | Trends & Inspirations
Houzz: Renovation Slows, but Design Pros Optimistic
April 2, 2024 | Sponsored
Whirlpool Corp. Brings Purposeful Innovation Home